Wholesale FAQ's
Q: I'm new! How do I start?
A: Welcome! Fill out our wholesale application form here.
Q: OK, form submitted, what's next?
A: Create a customer account. Once we have reviewed your app, we'll switch your customer account to wholesale so can shop online anytime.
Q. What are your most popular scents and styles?
A. The most popular jars are the amber apothecary and amber mini jar.
The most popular scents are: Mountain Pine, Tobacco & Honey, Cozy Cabin, Lavender Lemon, North Shore, Superior Waters, and Fern Moss & Amber.
Q: Do you sell on consignment?
A: Shoot! Sorry, we do not sell on consignment.
Q: What are your payment terms?
A: Orders must be paid before shipping. We do not offer terms.
Q: Do you offer private labeling?
A. Not at this time. If there is a project you'd like to collaborate on, please reach out!
Q: What does your turnaround time look like?
A: We try to get all orders shipped out within 20 business days. If you have questions about our current lead time or need an order by a certain date, please give us a shout!
Q: Do you have minimums?
A: We have a $150 minimum for new orders and re-orders.
Q: Do you accept returns?
A: Only defective items may be exchanged for product or credit toward the next order - if you're not happy with anything please let us know ASAP so we can make it right!
Q: What if there's another shop close to me that sells Woodfire Candle Co?
A: While we do our best not to oversaturate any areas, zip code protection is up to our discretion. Let us know if you have any concerns about this!
Q: How are orders delivered?
A: We have 3 options: local pickup, UPS, or USPS. All options are available on the checkout page.